Position Overview
This role sits at the center of the service department. You’ll be the first point of contact for customers and a bridge between the front office and the shop — all from your home workspace.
Key Responsibilities
• Greet and assist customers by phone, email, and chat
• Write up service tickets and document customer concerns
• Communicate between customers, technicians, and management
• Provide updates on service status, timelines, and expectations
• Schedule service appointments and manage workflow
• Handle invoicing, approvals, and basic service-related paperwork
• Keep records organized and the workflow welcoming and professional
What We’re Looking For
• Clear, professional communication skills
• Ability to work with different personalities
• Positive, problem-solving attitude
• Highly organized and detail-oriented
• Comfortable in a fast-paced environment
• No previous experience required — full training provided
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.